Patient Review Responses That Never Cross the HIPAA Line
Typani writes the replies to your patient reviews. Each one is worded with care. It never says who is or is not a patient. It never mentions visits or treatment. New reviews are found for you. Every reply waits for your okay before it posts.
No credit card required · 5 free replies/month
New Review Detected
“Charged me double what they quoted. Avoid this office.”
“We take billing concerns seriously and would like to look into this. Please call our office so we can review what happened and make it right.”
Built for dental practices
See Typani in action
From new review to posted reply — in about a minute.
HIPAA Compliance
The reply that costs more than the review
One bad reply cost a Dallas dental office $10,000. The review was not the problem. The reply was. It shared details about the patient. That broke federal privacy rules. Typani writes every reply around one rule. Be kind. Be professional. Never say who is a patient.
- ✓Never confirms patient status or appointments
- ✓Never references treatment details
Patient Review
“Dr. Park did my root canal and it was the most painful experience. The billing was confusing and nobody explained what was covered by insurance.”
Typani HIPAA-Safe Response
“Thank you for taking the time to share your feedback. We hold ourselves to the highest standard of care and communication. We'd welcome the opportunity to discuss your concerns — please contact our office directly at your convenience.”
Negative Review
“Charged me $800 for a cleaning that should have been covered. Front desk was rude when I asked about it. Will not be returning.”
Typani Strategic, Professional Response
“David, we appreciate you sharing your experience. Transparent billing is extremely important to us, and we want to make sure any questions are fully addressed. Please reach out to our office manager directly — we're committed to resolving this.”
Defend your practice without arguing the details
A review says you overbilled. Or the visit hurt. Or the wait was an hour. You know the real story. But you can't tell it in public. Typani writes the reply that works. It takes the concern seriously. It states your standards. It moves the talk to a private call.
Your front desk can run it
No training needed. Your office manager pastes the review. Typani writes the reply. You approve it. Six seconds each. A whole month of reviews handled between patients.
- ✓Zero learning curve — paste, approve, done
of patients read responses before choosing a provider (BrightLocal)
$10K Federal Settlement
A dental practice paid $10,000 for a single reply that confirmed patient details. Typani's replies are built to avoid this.
Peace of mind, built in
“We used to agonize over every word in case we accidentally confirmed something. Now I approve the reply and move on. It's one less thing keeping me up at night.”
— Dr. Sarah, Practice Owner
Simple pricing
Start free. Upgrade when your reviews do.
Free
- ✓ 1 business location
- ✓ 5 AI replies per month
- ✓ New reviews detected automatically
- ✓ Review and approve replies before posting
- ✓ Get notified when new reviews come in (Coming Soon)
- ✓ Custom brand voice with your own instructions
Starter
- ✓ 1 business location
- ✓ 50 AI replies per month
- ✓ New reviews detected automatically
- ✓ Review and approve replies before posting
- ✓ Get notified when new reviews come in (Coming Soon)
- ✓ Custom brand voice with your own instructions
Pro
Everything in Starter, plus:
- ✓ Unlimited locations
- ✓ Unlimited AI replies
- ✓ Automatic replies posted to Google
- ✓ Custom brand voice with your own instructions
- ✓ Priority support
Frequently Asked Questions
Are the replies HIPAA-compliant?
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Replies are written to protect patient privacy. They never confirm who is a patient. They never mention visits or treatment. And you approve every reply before it posts. (Typani is a writing tool, not legal advice.)
Does it work for Healthgrades and Zocdoc reviews?
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Yes. Paste a review from any site and Typani writes the reply.
What does it cost?
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Free: 5 replies a month. Starter: $29 a month for one practice and 50 replies. Pro: $79 a month for unlimited locations and replies. Annual billing saves 20%.
What about fake reviews from people who were never patients?
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Typani writes a safe public reply. Something like: "we take this seriously, please contact our office." It never confirms or denies they were a patient. You report the review to Google.
Every unanswered review is read by someone picking their next dentist.
Answer them all this week. Safely.
Start Free — 5 Replies a MonthBuilt for modern dental practices.