Patient Review Responses That Never Cross the HIPAA Line
Typani writes your practice's review responses — worded so they never confirm someone is a patient, never reference appointments, and never mention treatment. New reviews are detected automatically, and every reply waits for your approval.
No credit card required · 5 free replies/month
New Review Detected
“Charged me double what they quoted. Avoid this office.”
“We take billing concerns seriously and would like to look into this. Please call our office so we can review what happened and make it right.”
Trusted by 500+ businesses
HIPAA Compliance
The reply that costs more than the review
A Dallas dental practice paid a $10,000 federal settlement — not for a bad review, but for the reply, which confirmed details about the patient. Typani's dental replies are written around the rule: empathetic, professional, and zero acknowledgment of who is or isn't a patient.
- ✓Never confirms patient status or appointments
- ✓Never references treatment details
Patient Review
“Dr. Park did my root canal and it was the most painful experience. The billing was confusing and nobody explained what was covered by insurance.”
Typani HIPAA-Safe Response
“Thank you for taking the time to share your feedback. We hold ourselves to the highest standard of care and communication. We'd welcome the opportunity to discuss your concerns — please contact our office directly at your convenience.”
Negative Review
“Charged me $800 for a cleaning that should have been covered. Front desk was rude when I asked about it. Will not be returning.”
Typani Strategic, Professional Response
“David, we appreciate you sharing your experience. Transparent billing is extremely important to us, and we want to make sure any questions are fully addressed. Please reach out to our office manager directly — we're committed to resolving this.”
Defend your practice without arguing the details
A review says you overbilled, the procedure hurt, the wait was an hour. You know the full story — and you can't tell it. Typani writes the version that works in public: takes the concern seriously, states your standards, and moves the conversation to a private channel.
Your front desk can run it
No training, no software rollout. Your office manager pastes the review, Typani writes the reply, you approve it. Six seconds per response — the whole month's reviews handled between patients.
- ✓Zero learning curve — paste, approve, done
of patients read responses before choosing a provider (BrightLocal)
$10K Federal Settlement
A dental practice paid $10,000 for a single reply that confirmed patient details. Typani's replies are built to avoid this.
Peace of mind, built in
“We used to agonize over every word in case we accidentally confirmed something. Now I approve the reply and move on. It's one less thing keeping me up at night.”
— Dr. Sarah, Practice Owner
Simple pricing
Start free. Upgrade when your reviews do.
Free
- ✓ 1 business location
- ✓ 5 AI replies per month
- ✓ New reviews detected automatically
- ✓ Review and approve replies before posting
- ✓ Get notified when new reviews come in (Coming Soon)
- ✓ Custom brand voice with your own instructions
Starter
- ✓ 1 business location
- ✓ 50 AI replies per month
- ✓ New reviews detected automatically
- ✓ Review and approve replies before posting
- ✓ Get notified when new reviews come in (Coming Soon)
- ✓ Custom brand voice with your own instructions
Pro
Everything in Starter, plus:
- ✓ Unlimited locations
- ✓ Unlimited AI replies
- ✓ Automatic replies posted to Google
- ✓ Track your review response performance
- ✓ Custom brand voice with your own instructions
- ✓ Priority support
Frequently Asked Questions
Are the replies HIPAA-compliant?
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Replies are written to avoid disclosing protected health information — they never confirm patient status, appointments, or treatment. You review and approve every reply, so nothing goes out without your sign-off. (Typani is a writing tool, not legal advice.)
Does it work for Healthgrades and Zocdoc reviews?
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Yes — paste a review from any platform and Typani writes the response.
What does it cost?
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Free: 5 replies a month. Starter: $29/month — one practice, 50 replies, automatic review detection, you approve everything before it posts. Pro: $79/month — unlimited locations and replies. Annual billing saves 20%.
What about fake reviews from people who were never patients?
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Typani writes the public reply that protects you ("we take this seriously — please contact our office directly") without confirming or denying they were ever a patient, while you report the review to Google.
Every unanswered review is being read by someone choosing their next dentist.
Answer them all this week — safely.
Start Free — 5 Replies a MonthBuilt for modern dental practices.