The Review Posted Sunday Night. Your Reply Is Ready Monday Morning.
Typani makes sure the angry Sunday-night review — uneven results, a billing surprise, a long wait — meets a calm, discreet, professional reply first thing Monday, drafted before your coffee. No panic, no group text with your staff about what to say.
No credit card required · 5 free replies/month
New Review Detected · Sunday 11:47pm
“Results were uneven and I was charged more than I was quoted. Really disappointed after spending this much.”
“We're sorry to read this, and we take concerns like these seriously. We'd welcome the chance to talk it through and make things right — please reach out to us directly so we can help.”
Built for aesthetic medicine
The Sunday-Night Spiral
The spiral you know too well
A harsh review lands after hours. You read it in bed. You draft a reply in your head at 1am, a sharper one at 2am. By morning you've written nothing and the review has been read thirty times — including by prospects deciding on a four-figure package. Typani replaces that spiral with a draft waiting in your queue.
- ✓New reviews detected automatically, on every plan
- ✓A calm draft ready before your Monday coffee
Posted Sunday, 11:47pm
“Waited 40 minutes past my appointment time and then felt rushed through the whole thing. Not what I expect at these prices.”
Drafted & Waiting Monday, 7:02am
“Your time matters, and running behind isn't the experience we want anyone to have here. We're sorry — and we'd like the chance to make it right. Please reach out to us directly so we can take care of you properly.”
Negative Review
“My results look nothing like what was promised in the consultation. Save your money and go somewhere else.”
Typani Discreet, Professional Response
“We're sorry to read this. Everyone who walks through our doors should leave feeling confident, and we take feedback like this seriously. We'd welcome a conversation — please call us so we can listen and make things right.”
What the draft does, and refuses to do
It empathizes without grovel, invites the client in without admitting fault, and never confirms they were treated at your spa or what they had done. Aesthetic medicine sits near healthcare's privacy rules; your replies should act like it.
A reply voice as polished as your front desk
Your brand took years to build — calm, expert, a little luxurious. Typani matches it. Set the tone once, add instructions like “always offer a consultation, never discuss pricing publicly,” and every reply sounds like your best coordinator wrote it on her best day.
- ✓Custom brand voice included on every plan, even Free
per reply — calm, discreet, and on-brand, no matter what the review said
The 5-stars build your waitlist
Great reviews get a reply that thanks the client, credits your team, and mentions new clients can book the same treatment online — a soft sell in exactly the spot comparison shoppers are reading. Pro ($79/mo) can auto-post these under your rules while holding anything under 4 stars for your approval.
The soft sell, done right
“The lymphatic facial was incredible and Nina explained every step.”
“Thank you — we're so glad you loved it, and we'll make sure Nina hears this. New clients can book the same treatment online anytime. We'll see you soon.”
Simple pricing
Start free. Upgrade when your reviews do.
Free
- ✓ 1 business location
- ✓ 5 AI replies per month
- ✓ New reviews detected automatically
- ✓ Review and approve replies before posting
- ✓ Get notified when new reviews come in (Coming Soon)
- ✓ Custom brand voice with your own instructions
Starter
- ✓ 1 business location
- ✓ 50 AI replies per month
- ✓ New reviews detected automatically
- ✓ Review and approve replies before posting
- ✓ Get notified when new reviews come in (Coming Soon)
- ✓ Custom brand voice with your own instructions
Pro
Everything in Starter, plus:
- ✓ Unlimited locations
- ✓ Unlimited AI replies
- ✓ Automatic replies posted to Google
- ✓ Track your review response performance
- ✓ Custom brand voice with your own instructions
- ✓ Priority support
Frequently Asked Questions
Can it match a luxury brand voice?
+
Yes — pick the tone, add your phrasing rules, and the drafts follow them. On every plan.
How do you handle results complaints?
+
Empathy, discretion, and an invitation offline — never a public debate about outcomes.
Is client privacy protected?
+
Drafts never confirm anyone was treated or what they had done. You approve before posting.
Multiple locations?
+
Pro covers unlimited locations for one flat $79/mo.
Cost to start?
+
$0 — the free plan is the full product, capped at 5 replies a month. No card.
Sleep through the Sunday review. The reply's handled.
Free plan with full features — 5 replies a month, no credit card.
Start Free — 5 Replies a MonthBuilt for modern med spas.