Med Spa Review Replies, Ready Before You Open Monday
A harsh review lands Sunday night. Uneven results. A billing surprise. A long wait. By Monday morning a calm, discreet reply is drafted and waiting, before your coffee. No panic. No group text with your staff.
No credit card required · 5 free replies/month
New Review Detected · Sunday 11:47pm
“Results were uneven and I was charged more than I was quoted. Really disappointed after spending this much.”
“We're sorry to read this, and we take concerns like these seriously. We'd welcome the chance to talk it through and make things right — please reach out to us directly so we can help.”
Built for aesthetic medicine
See Typani in action
From new review to posted reply — in about a minute.
The Sunday-Night Spiral
The spiral you know too well
You read the review in bed. You draft a reply in your head at 1am. A sharper one at 2am. By morning you've written nothing. And thirty people have read it. Some are deciding on a four figure package. Typani ends that spiral. The draft is waiting in your queue.
- ✓New reviews detected automatically, on every plan
- ✓A calm draft ready before your Monday coffee
Posted Sunday, 11:47pm
“Waited 40 minutes past my appointment time and then felt rushed through the whole thing. Not what I expect at these prices.”
Drafted & Waiting Monday, 7:02am
“Your time matters, and running behind isn't the experience we want anyone to have here. We're sorry — and we'd like the chance to make it right. Please reach out to us directly so we can take care of you properly.”
Negative Review
“My results look nothing like what was promised in the consultation. Save your money and go somewhere else.”
Typani Discreet, Professional Response
“We're sorry to read this. Everyone who walks through our doors should leave feeling confident, and we take feedback like this seriously. We'd welcome a conversation — please call us so we can listen and make things right.”
What the draft does, and refuses to do
The reply shows care without groveling. It invites the client in without admitting fault. And it never confirms they were treated at your spa, or what they had done. Med spas sit close to healthcare privacy rules. Your replies should act like it.
A reply voice as polished as your front desk
Your brand took years to build. Calm. Expert. A little luxurious. Typani matches it. Set the tone once. Add rules like “always offer a consultation” or “never discuss pricing in public.” Every reply sounds like your best coordinator on her best day.
- ✓Custom brand voice included on every plan, even Free
per reply — calm, discreet, and on-brand, no matter what the review said
The 5-stars build your waitlist
Great reviews get a warm thank you that credits your team. It can also mention that new clients can book the same treatment online. A soft sell, right where shoppers are reading. Pro can auto-post the 4 and 5 stars and hold the rest for you.
The soft sell, done right
“The lymphatic facial was incredible and Nina explained every step.”
“Thank you — we're so glad you loved it, and we'll make sure Nina hears this. New clients can book the same treatment online anytime. We'll see you soon.”
Simple pricing
Start free. Upgrade when your reviews do.
Free
- ✓ 1 business location
- ✓ 5 AI replies per month
- ✓ New reviews detected automatically
- ✓ Review and approve replies before posting
- ✓ Get notified when new reviews come in (Coming Soon)
- ✓ Custom brand voice with your own instructions
Starter
- ✓ 1 business location
- ✓ 50 AI replies per month
- ✓ New reviews detected automatically
- ✓ Review and approve replies before posting
- ✓ Get notified when new reviews come in (Coming Soon)
- ✓ Custom brand voice with your own instructions
Pro
Everything in Starter, plus:
- ✓ Unlimited locations
- ✓ Unlimited AI replies
- ✓ Automatic replies posted to Google
- ✓ Custom brand voice with your own instructions
- ✓ Priority support
Frequently Asked Questions
Can it match a luxury brand voice?
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Yes. Pick the tone that fits your spa and add your own phrasing rules, like words you always use or never use. Every draft follows them, on every plan including the free one. The replies read like your front desk wrote them, not a bot.
How do you handle results complaints?
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With empathy and discretion. The draft acknowledges how the client feels, then invites them to talk it through offline instead of debating the outcome in public. That protects your reputation and keeps private details private.
Is client privacy protected?
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Yes. Drafts never confirm that someone was a client or name what treatment they had, even if the reviewer mentions it. You approve every reply before it posts, so nothing goes live without your say-so.
Can I use it for more than one location?
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Yes. Pro covers unlimited locations for one flat $79 a month, with no per-location fees. You manage every spa from one dashboard and set the voice and rules for each.
What does it cost to start?
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Nothing. The free plan is the full product, capped at 5 AI replies a month, and it needs no credit card. When you want more replies, Starter is $29 a month and Pro is $79 a month.
Sleep through the Sunday review. The reply's handled.
Free plan with full features — 5 replies a month, no credit card.
Start Free — 5 Replies a MonthBuilt for modern med spas.