Auto-Flag High-Priority Reviews
A 1-star review mentioning a safety concern and a 1-star review about a wait time both need responses — but they don't need the same level of urgency or the same person. Typani's auto-flag automation detects urgent, sensitive, and high-priority reviews the moment they post and routes them to the right person before a critical complaint sits in a queue.
What Auto-Flag Detects and Why It Matters
Auto-flag isn't just a keyword filter — it uses content analysis to identify reviews that require priority handling:
- ✓Safety and liability keywords — mentions of injury, illness, or dangerous conditions
- ✓Legal language — threats of lawsuits, regulatory complaints, or attorney references
- ✓Media escalation signals — 'I'm posting this everywhere' or 'news story'
- ✓High-profile reviewers — accounts with large followings or verified status
- ✓Specific staff mentions in negative context — HR-relevant complaints
- ✓Competitor mentions — reviews that reference or compare to specific rivals
Real Examples — See What Typani Generates
Paste any review, get a reply that sounds like a real business owner — not a corporate template.
“My child was injured at your facility and nobody on staff called to check on us. We are consulting with an attorney.”
“We take reports of injury at our facility with the utmost seriousness and we are deeply sorry this happened. Our management team is being notified immediately. Please contact us directly at [phone] so we can understand what occurred and ensure your family gets the attention this situation requires.”
“I've already contacted the health department. The conditions in the kitchen were unacceptable and I have photos.”
“We take food safety and health standards seriously and we want to understand what you experienced immediately. Please contact our general manager at [phone] today — this is our highest priority. We are committed to addressing any legitimate concern about our standards.”
Why Flagging Speed Changes Your Liability Exposure
A safety or legal complaint that sits unacknowledged for 48 hours because it was buried in a general review inbox is a very different situation from one that your GM sees within 30 minutes of posting. Auto-flag doesn't just make you faster — it changes who sees the review and how quickly, which matters enormously for complaint resolution and liability management.
Typani's auto-flag uses configurable priority tiers: critical reviews (safety, legal) trigger immediate alerts to owners or managers. High-priority reviews (repeated complaints, staff mentions) alert the relevant department. Standard reviews flow into your normal response queue. The routing is automatic and adjustable — you define what matters most.
Start Responding Free
Frequently Asked Questions
Everything owners ask before they start using Typani.
Can I customize what types of reviews get flagged?
+
Yes. Typani's auto-flag comes with default detection rules for common priority categories, and you can add custom keywords, phrases, or rating thresholds that are specific to your industry or business context.
How are flagged reviews different from regular alerts?
+
Flagged reviews trigger an immediate notification to a designated recipient — typically an owner or manager — rather than going into the standard review queue. The alert includes the review text, the flag reason, and a direct link to respond.
Can auto-flag route to different people based on the flag reason?
+
Yes. A safety complaint can route to the operations manager. An HR-relevant complaint can route to HR. A legal threat can route to the owner and legal contact simultaneously. Routing is configurable per flag category.
Does auto-flag work across multiple locations?
+
Yes. Each location's reviews are monitored independently, and flag alerts include the location name so the right team gets the right notification without cross-location confusion.
Built for busy local business owners
Typani writes on-brand replies to every Google review in seconds, so you can answer them all without giving up your evening.
Generate your first response in seconds
Free to start. No credit card. Works on any Google review.
Try Typani FreeRelated
Explore Typani