Auto-Respond to Reviews
Most businesses aren't ignoring reviews on purpose — they're leaving them unanswered because nobody has time to check, draft, and post a response every day. Typani's auto-respond automation drafts and posts a tailored response the moment a new review comes in, so you're never the business that goes silent for two weeks on a 1-star complaint.
How Auto-Respond Works Without Sounding Like a Bot
The concern with automated responses is that they'll read like templates. Typani's auto-respond is different:
- ✓Reads the actual review content — the response references what the customer said
- ✓Adjusts tone by star rating — 1-star gets accountability, 5-star gets warmth
- ✓Industry-aware — a medical practice response sounds different than a restaurant one
- ✓Human-review option — set responses to draft-only so a team member approves before posting
- ✓Never posts the same response twice — each is generated fresh for the specific review
- ✓Configurable by review type — you can exclude certain categories from auto-posting
Real Examples — See What Typani Generates
Paste any review, get a reply that sounds like a real business owner — not a corporate template.
“Been waiting three weeks for a callback. Left voicemails, sent emails. Nothing. Unacceptable.”
“Three weeks without a callback after multiple attempts is completely unacceptable — we understand why you're frustrated. This has been escalated to our team and someone will contact you today. We're sorry this fell through the cracks and we'll make it right.”
“Quick, professional, and exactly what I needed. Highly recommend.”
“Quick, professional, and exactly what you needed — that's the goal every time. Thank you for taking a moment to say so. We appreciate it and look forward to working with you again.”
Why Auto-Respond Changes Your Response Rate
The average business responds to fewer than 30% of its reviews — not because the other 70% don't matter, but because manual response workflows break under volume. Auto-respond flips that: every review gets a response, and the humans on your team focus their attention on the reviews that need a personal touch rather than all of them.
Typani's auto-respond automation can be configured with as much or as little human oversight as your business requires. Full auto-post for standard reviews. Draft-only for 1-star reviews that your manager reviews before posting. A hybrid that posts immediately on 4- and 5-star reviews and queues lower ratings for approval. The flexibility means you're not giving up control — you're redirecting where you spend your attention.
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Frequently Asked Questions
Everything owners ask before they start using Typani.
Can I approve responses before they post?
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Yes. Typani's auto-respond has three modes: draft-only (all responses wait for human approval), auto-post (responses post immediately), and hybrid (auto-post for high ratings, draft for low ones). You choose the level of oversight per rating tier.
Will auto-respond responses sound generic?
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No — each response is generated from the content of the specific review, not from a fixed template. Two 5-star reviews about different things will get different responses. The output reads as human-written because it's reacting to what was actually said.
What happens if the review is in a language I don't use?
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Typani's auto-respond detects the review language and generates a response in the same language automatically. You can configure whether to respond in the reviewer's language or your business's primary language.
Can I set different auto-respond rules for different locations?
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Yes. Each location can have its own auto-respond configuration — different tone, different approval thresholds, and different routing. A multi-location business can have each location run its own rules from the central dashboard.
Built for busy local business owners
Typani writes on-brand replies to every Google review in seconds, so you can answer them all without giving up your evening.
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