Auto-Request Reviews from Customers
The best time to ask a customer for a review is within hours of their experience — which is exactly when most businesses are too busy to remember to ask. Typani's auto-request automation sends review requests at the optimal moment after each transaction without requiring anyone on your team to trigger it.
How Auto-Request Works
Auto-request connects to your existing customer data and handles the entire outreach sequence automatically:
- ✓Triggers from your POS, booking system, or CRM after a completed transaction
- ✓Sends via SMS, email, or both — configurable per customer or channel preference
- ✓Times the send to the optimal window for your business type
- ✓Includes your direct review link — no searching, one tap to the form
- ✓Handles opt-outs and suppression lists automatically
- ✓Stops the sequence if the customer responds negatively — routes to internal resolution
Real Examples — See What Typani Generates
Paste any review, get a reply that sounds like a real business owner — not a corporate template.
“Got a text an hour after my appointment. Clicked the link and left a review in under a minute. Perfect timing — I was still thinking about how great it was.”
“Still thinking about it an hour later — that's when the timing should land. Thank you for clicking through and sharing. It genuinely helps the next customer find us.”
“The follow-up text was a nice touch. Left feedback I'd been meaning to give. Good service overall, just a bit of a wait.”
“The wait time is something we're actively improving — and it takes feedback like yours to keep us honest about it. Thank you for taking the moment. We'd love to earn that fifth star on your next visit.”
Why Auto-Request Compounds Your Review Volume
Manual review requests have a 0-5% conversion rate because they depend on a human remembering to ask, at the right moment, with a frictionless enough process that the customer follows through. Auto-request fixes all three variables: the send is automatic, the timing is optimized, and the direct link removes every friction point between intention and action.
The compounding effect matters: a business that auto-requests reviews from every customer generates 10-30x more reviews per month than one that asks manually. More reviews means a higher and more stable rating, higher local search ranking, and a review profile that looks active and trustworthy to every new customer who searches you.
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Frequently Asked Questions
Everything owners ask before they start using Typani.
How does auto-request connect to my existing systems?
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Typani integrates with popular POS systems, booking platforms, and CRMs via direct integration or Zapier. When a transaction is marked complete in your system, Typani automatically triggers the review request sequence for that customer.
What if a customer is unhappy when they receive the review request?
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If a customer responds to the request indicating dissatisfaction, Typani routes the response to your internal team for direct follow-up instead of directing them to Google. This prevents a frustrated customer from leaving a public review before you've had a chance to resolve the issue.
Can I control how often the same customer gets a review request?
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Yes. Typani's suppression settings let you configure minimum intervals between requests for returning customers — typically 90-180 days. You can also permanently suppress specific customers from the request sequence.
Does auto-request comply with Google's review policies?
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Yes. Typani's auto-request sends to all completed-transaction customers, not selectively to customers you know are satisfied. Selective solicitation violates Google's review policies. Typani's approach is compliant by design.
Built for busy local business owners
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